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Returns Policy

  • -Initiate return request via my order page or by calling customer service.
  • -Schedule pick-up
  • -Item must be packed in its original state and packing and then hand it over to the courier representative
  • -Once we receive your returned item, we will inspect it and process you refund
You have 14 days to make a refund request after your order has been delivered. NOTE: We accept returns up to 30 days for defective products from the delivery date, if the item you received is defective, not fit for purpose or not as described on the website, you may return it within 30 days from receiving it and will received a full refund along with any shipping fees applied.
The refund time starts from the day the item you would like to return is picked up by one of our delivery associates to the day the refund process is completed.

Refund completed within: 7 – 9 Business Days

We will keep you updated by email and SMS about the status of your return. If any question, please do not hesitate to call our customer service
No, you do not have to return your entire order. You can return certain product(s).
You will have to return your product, within the 30 days after the delivery, and place a new order when it becomes available again.
There are no charges for shipping a product back to Gatjed.

Refund Policy

  • -Payment Method CASH
  • -the money would be refunded in the form of Gatjed credit note and will be credited to your Gatjed Wallet balance.
  • -Refund Voucher, Gatjed Refund Voucher is a return mechanism worth equally to the money you spent so you can use it and make a purchase of any other item on Gatjed's website (it can be used on several purchases until its balance reaches 0.).
  • -Payment Method Refund Voucher
  • Refund Voucher
  • - Payment Method Credit card
  • Credit card Refund
If your return is invalid, then we will send the item(s) back to you. We will arrange the delivery of the item; we will make two (2) attempts to return the product to you at no cost, however after two (2) failed attempts, we will cancel the return process and store the product at our warehouse
For items purchased on sale, the amount refunded will be the exact amount paid, and not its original value.
Yes, the refunded amount will also include the shipping amount you were charged.